Consultations Available

Informational Consultations (for general medical information and advice):

  • with a network Medical Doctor (a M.D.) via telephone 24/7/365 (connected within five minutes) or via secure email (replies within 30 minutes).
  • with a network Naturopathic Doctor (a N.D.) via telephone (guaranteed call back within 3 hours, but usually in less than 1 hour) (7:00 a.m. to 10:00 p.m. Eastern, 7 days/week).

Diagnostic Consultations1 (for evaluation, diagnosis, treatment and prescriptions when appropriate):

  • with a network Medical Doctor (a M.D.) licensed in your state, except South Carolina and Oklahoma - if Oklahoma, a network Doctor of Osteopathy (a D.O.) 24/7/365 via telephone (guaranteed call back within 3 hours, but usually within 25 minutes). Consultations available via web video in select states2 (call back time dependent on doctor's availability, but usually within 3 hours).

System & Hardware Requirements

Live Video

To engage in live video consultations, you need to be equipped with the right hardware and connection. Minimum requirements include:

  • High-speed Internet connection
  • Flash-enabled Web browser
  • Headset with a built-in microphone
  • Webcam
  • 1 gigahertz (GHz) processor
  • 1 gigabyte (GB) RAM
  • Windows or Mac operating system

That's all you need to connect with a physician via web video. For technical assistance with hardware setup and configuration, please login and visit the schedule center where you can access our support system, or call member services at 1-855-535-6442.

If you do not meet the necessary hardware or software requirements, we encourage you to consult with our licensed physicians over the phone. Simply call 1-855-535-6442 and have your Member ID number ready.

  • 1: Diagnostic Consultations are available with medical doctors (M.D.s) in TX by telephone only, and in GA by web video only.
  • 2: Web video consultations available presently in all states except OK, SC and TX.
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  • * Disclaimer: Consultation services are subject to the discretion of the consulting physician when applying clinical judgment and/or any limitations required by law. DocLogic cannot guarantee that a prescription will be written.

What Is Telemedicine?

3 Reasons to use our telemedicine service:

Non-Emergency Care

DocLogic provides fast and easy care for the treatment of non-emergency, common conditions involving routine primary care. Specific examples include allergies, throat infections, respiratory infections, urinary tract infections, gastroenteritis, and many other everyday ailments.

Travel

DocLogic benefits individuals who travel frequently for both work and recreation. If you have access to a phone or email, you can consult a DocLogic physician, whenever and wherever you are.

Family

DocLogic's consulting physicians provide you and your family with quality care, saving both time and money. Rest at home and avoid the long wait at your physician's office.